Mendota Heights

Job Title:
Operations Manager

Sengistix, is a full service support technology company that provides services to those with disabilities, and age-related needs, allowing them to live more independently. Using SENS (Secure Environmental Network Support) and SENS Vision products, we are able to monitor their needs, and ensure their health and welfare are secure. At Sengistix, we’ve chosen to be the leader in the delivery and application of health and safety monitoring technologies and programs, and we will continue to explore new care solutions for the individuals and caregivers we serve.

Operations: To lead the Sengistix Response Center, including oversight and project management for new system installation, as well as maintaining strong communication and follow up with internal customers and vendors. To manage the inventory and work with accounting to manage the inventory, assuring timely and accurate billing and providing sales support where needed. Act as point of contact for escalated customer or internal business issues. Helps develop and implement company policies, process and procedures. Proven ability to assess workload and workflow processes and make recommendations to improve efficiency Coordinate with other departments of business to facilitate change management, resolve workflow or customer issues. Utilize the company’s endorsed CRM tool to manage all aspects of business: inventory, billing, daily activity, reporting, etc. Supervisory: Hiring, coaching/mentoring and training of staff Organize schedule of staff Supervisory skills and ability relative to personnel matters, including performance evaluation and disciplinary procedures. Demonstrated leadership skills including the ability to lead change efforts, manage conflict and hold staff accountable for results. Assure compliance with emergency procedure requirements. Duties: 50% managing the staff on hand (staff development, training, compliance). 20%  communication between director, managers  clients, and accounting team. 20% inventory, equipment sendoff, and administration work.  10% monitoring clients and troubleshooting equipment.

A 2-year college degree in a related field and/or equivalent years of lead experience in technology, call-center, security and/or human service-related field. Prior supervisory experience is strongly preferred. Must have strong technical and computer skills, good decision-making skills, time management and communication skills and be responsible, mature and flexible.


How to Apply:
Please contact Mitch Fisher at [email protected] or call 763-486-5092